We aim to make your experience at the practice as pleasurable as possible and any complaints are taken very seriously. Problems and misunderstandings occur from time to time, but please be assured every effort will be made to resolve things as a matter of urgency.

A code of practice for handling complaints is detailed below and we hope you find it acceptable.

Our aim is to react to complaints in the same way we would want our complaints handled. We hope to learn from every case and to respond to patients' concerns in a caring and sensitive way.

All complaints will be acknowledged by telephone within 2 working days if possible. If you do have a complaint to make please contact the receptionist on 02920 576577. She will deal with your complaint and talk you through the procedure. Comprehensive records are kept of any complaint received.